Shipping policy

How long does shipping take?

Please allow 1-2 weeks for the production of your pieces, and typical USPS shipping times in addition to that (approx. 4-8 days domestically). We ship your product as expediently as possible, but we also want to ensure you receive the highest quality made-to-order pieces. Unfortunately, delays in shipping and tracking may affect your order due to COVID-19. We are closely monitoring all deliveries and will do our best to assist with any questions. Internationally shipping may vary, refer to your shipping confirmation for tracking updates.

How much does shipping cost?

Shipping charges for your order will be calculated and displayed at checkout. Costs are dependent on your location and (for international customers) selected carrier. Also for international customers, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Joy Luck is not responsible for these charges if they are applied and are your responsibility as the customer.

Do you ship internationally?

We offer international shipping to Canada. Please feel free to reach out to us for any country-specific requests. Thank you for your patience as we navigate the world of taxes, customs duties, currencies, translations, and international shipping.